Get back to watching

Find your problem and try the steps in order. Stop when it's fixed.

• Live TV won't play

  1. Try another channel. If that one plays, the first channel is having trouble. Let us know which one.
  2. If nothing plays, unplug the box for 30 seconds, then plug it back in.
  3. Open the Internet Speed Test app on your box and run a test. If it fails or your speed is low, restart your router.
  Check service status

• Picture keeps buffering

  1. Open the Internet Speed Test app on your box and run a test to check your download speed.
  2. Restart the box, then restart your router.
  3. Still buffering? Get help below and tell us what you've tried. Our WeaselCheck test app, coming soon, will find the likely cause for you.
  Guide for your box

• Remote stopped working

  1. Put in fresh batteries.
  2. Unplug the box for 30 seconds, then plug it back in.
  3. Still nothing? Pair the remote again. The steps for your box are in its guide.
  Find your box's guide

• Can't sign in to the website

  1. Check the email address for typos.
  2. Reset your password from the sign-in page. We'll email you a link.
  3. Still locked out? Email us from the address on your account.
  Reset your password