Get help connecting WeaselPlex to a media server you run, using playback, or keeping your own media available for offline viewing.
Email us for WeaselPlex setup, connection, playback, accessibility, privacy, or account-removal help. We reply by email, so you can contact us even if you cannot sign in to the website.
Start an emailConfirm that the server address is complete, that your server is reachable from this device, and that the account details are current. WeaselPlex connects only to the server address you enter.
Check the device connection, confirm your server is available, update WeaselPlex, and try the same item again. If the problem continues, tell us the on-screen message and when it happened.
Make sure the device has enough free storage and that your server account permits offline viewing. Keep WeaselPlex open until the item appears in your offline library.
No. WeaselPlex is a player for a media server you run. It ships with no media or catalog and shows only what your server provides.
Not automatically. WeaselPlex talks directly to the server address you enter. Support can only review the details you choose to send us.
No. Never email a password, access token, private server address, payment information, or a screenshot that contains them.
The public WeaselTV privacy policy includes a dedicated WeaselPlex section explaining local app data, diagnostics, and support information.
