WeaselTV
Playback field guide

Fix buffering or freezing

Separate a home-network issue from an app or single-program issue without erasing your setup.

All supported devices 5 minutes
All guides
Part 1

Check the scope

  1. 1Try one other live channel and one on-demand title.
  2. 2If only one item fails, note its exact name and the time. Do not reset the device.
Part 2

Refresh safely

  1. 1Close and reopen the app, then restart the streaming device from its Settings menu.
  2. 2Restart the home router only if other devices also have trouble reaching the internet.
  3. 3If the problem continues, open a support ticket with the affected item, device model, and on-screen message.

Never include a password, provider address, or payment information in a support request.