Privacy policy

• No ads or trackingNo advertising, analytics or tracking on the website or in our apps.
• We don't sell your dataWe never sell or rent your information, or share it for advertising.
• No card numbersPayments happen outside the site. We never store card or bank details.
• You're in controlEmail us to see, fix or delete the information we hold about you.

To create an account we ask for your first and last name, your phone number, your email address and a password. We email you a link to confirm the address before the account works. When we deliver your boxes, we also ask for your address.

What we keep

• Your name, email address, phone number and delivery address.
• Your password, stored scrambled so nobody can read it, including us.
• Your two-step sign-in settings, if you turn that on.
• Your quotes, purchase requests and orders: the plan, TVs and boxes you picked.
• Your WeaselTV service and the TV apps you link to your account.
• If you already have WeaselTV service, we link it to your website account using your email address.

Cookies and visit logs

We only use the cookies needed to keep you signed in. They last 7 days, or until you close your browser if you untick "Stay signed in". There are no advertising or analytics cookies.

When you sign in, we note your IP address and browser with the session so we can spot sign-ins that aren't you. Like most websites, our server also logs each visit: your IP address, the page, the time and your browser type. We use these logs to keep the site working and secure.

How we use it

• Signing you in and keeping your account secure
• Quotes, orders, deliveries and running your service
• Answering your support requests
• Preventing abuse and keeping a record of important account changes
• Emails you need, about your account, orders and service

We don't use your information for advertising.

When you open a support request, we keep what you write, the details you add (like your device and what's on screen) and any photos you attach. Photos must be PNG, JPEG or WebP images, and we check each one really is an image before our staff can open it.

If you email us, the conversation is kept in our support mailbox. Never put a password or payment details in a request, an email or a photo.

WeaselPlex is our movies and shows service. The WeaselPlex apps connect to the WeaselPlex server at media.theweasel.tv, which we run. If you point an app at a different server, that server's owner controls what it keeps.

WeaselCheck is our test app for Android TV boxes, and it's coming soon. It only runs when you start a check. First it shows you what it will measure, how much data it will use, how long results are kept and who can see them. You can cancel at any time, and a deeper check needs a second yes.

What it measures

App and Android versions, your box's model and what it can play, the screen mode, whether you're on Wi-Fi or a cable, speed and timing samples, playback events and error codes, and when the test ran. That's what we need to tell a box, home network or internet problem apart from a problem on our side.

What it never collects

• Your Wi-Fi name or password, or your router's details
• Usernames or passwords for any account
• Private server or video links
• Your location
• Serial numbers or hardware (MAC) addresses
• Your IP address (we keep a scrambled code instead)
• Video, or anything from your other apps

It doesn't look inside WeaselPlex or any other app, and it doesn't use a VPN, your location, your storage or your router.

Who sees the results

You see a simple report in your account. Our support staff see a more detailed version to fix the problem. Staff access is limited to the people who need it, and every look is logged.

We don't sell or rent your information, and we don't share it for advertising.

We'll also share information if the law requires it, or to protect our customers, our service or anyone else from harm.

We may keep some records longer when we have to: order records, security logs, or anything tied to an open support request or a legal matter.

• Ask us to show you, correct or delete the information we hold about you. Email us from the address on your account.
• Ask us to explain a WeaselCheck report or delete it early.
• Remove saved accounts and offline movies and shows from your phone in the WeaselPlex app.
• Turn off notifications, camera or location for WeaselPlex in your phone's settings.

Our accounts aren't meant for children under 13, and we don't knowingly collect their information. If this policy changes, we'll update the date at the top of this page.