Refund policy

• Free to cancel before you payA purchase request costs nothing. Cancel it any time before you pay.
• Full refund before deliveryPaid and changed your mind? If we haven't delivered or shipped yet, you get all your money back.
• 14-day box returnsReturn a box in like-new condition within 14 days of getting it.
• We fix problems firstIf we can't fix a problem with your service, we'll make it right with a refund or extra time.

Sending a purchase request is free, and nothing is charged. If you change your mind, just tell us and we'll cancel it.

Tell us as soon as you can. If we haven't delivered or shipped your boxes or started your service yet, we'll refund everything you paid.

You can return a box within 14 days of getting it for a refund of its price, as long as:

• it's in like-new condition, and
• it comes back with its remote, power adapter and cables.

We can't refund a box that's damaged or missing parts, and shipping costs aren't refundable. If a box stops working, open a support request and we'll help sort it out.

Your service is paid for the year. If something isn't working, tell us first so we can fix it. Most problems can be sorted out quickly.

If we can't get your service working, we'll make it right with you: either a refund for the time you couldn't watch, or extra time added to your service. We don't refund unused time if you stop using WeaselTV partway through your year.

1. Open a support request and choose "Quote or payment status", or email us.
2. Tell us which order it's about and what went wrong.
3. We'll reply with our decision and how you'll get your money back.