Last revised: July 21, 2026
Before fulfillment
Contact support as soon as possible if you need to change or cancel an order that has not yet been fulfilled. Approval depends on payment status and fulfillment progress.
Hardware
Hardware return eligibility depends on condition, included accessories, any activation or setup work already performed, and the specific return terms disclosed with the order. Shipping costs and non-recoverable setup fees may not be refundable.
Annual service
Service issues should be reported promptly through the tracked support desk. Refund or service-credit decisions are reviewed individually based on the accepted quote, fulfillment status, and verified service history.
Questions about this policy can be sent through the secure support desk.
Contact support