Trust center

Refund Policy

How hardware, setup, and annual service refund requests are reviewed.

Updated July 21, 2026
WEASELTV POLICY

Last revised: July 21, 2026

Before fulfillment

Contact support as soon as possible if you need to change or cancel an order that has not yet been fulfilled. Approval depends on payment status and fulfillment progress.

Hardware

Hardware return eligibility depends on condition, included accessories, any activation or setup work already performed, and the specific return terms disclosed with the order. Shipping costs and non-recoverable setup fees may not be refundable.

Annual service

Service issues should be reported promptly through the tracked support desk. Refund or service-credit decisions are reviewed individually based on the accepted quote, fulfillment status, and verified service history.

Questions about this policy can be sent through the secure support desk.

Contact support