Remote field guide

Pair or reconnect the remote

Restore navigation when the remote is slow, disconnected, or replaced.

Shield, Xiaomi, and onn. 4K Pro 4 minutes
All guides
Part 1

Start nearby

  1. 1Move within three feet of the streaming device and replace or recharge the remote batteries.
  2. 2Restart the streaming device by disconnecting power for 10 seconds, then reconnecting it.
Part 2

Pair from settings

  1. 1Open Settings, then Remotes & accessories, and choose Add accessory.
  2. 2Hold the remote pairing buttons shown by the device until it appears on screen.
  3. 3Select the remote and confirm that directional, back, and home buttons respond.

Never include a password, provider address, or payment information in a support request.