WeaselTV
Support field guide

Report a channel or title problem

Send the details the support crew needs without exposing private information.

Customer portal 2 minutes
All guides
Part 1

Capture useful context

  1. 1Write down the exact channel, event, movie, or episode name and the approximate time.
  2. 2Note whether other content plays normally and copy the exact on-screen message.
  3. 3A screenshot is helpful when it does not show passwords, payment information, or private account details.
Part 2

Open a tracked request

  1. 1Sign in at theweasel.tv and open Support from the customer portal.
  2. 2Choose Content, add the device and affected item, then submit the request.
  3. 3Return to the same ticket for staff replies and status updates.

Never include a password, provider address, or payment information in a support request.