WeaselTV
Troubleshooting field guide

Restart a frozen app

Force-close only the affected app and keep your account and favorites intact.

Android TV and Google TV 3 minutes
All guides
Part 1

Force stop the app

  1. 1Open device Settings, choose Apps, then select the affected app.
  2. 2Choose Force stop and confirm. Do not choose Clear data unless support specifically instructs you to.
  3. 3Open the app again and retry the same item.
Part 2

If it still freezes

  1. 1Restart the streaming device from Settings.
  2. 2Open a support ticket and include the app name, device model, and what you were doing when it froze.

Never include a password, provider address, or payment information in a support request.